One of the things that I have learned in my corporate IT life is that the employees of client company (the company that has outsourced its IT work) do not have the “one team” attitude towards employees from third party IT companies even though they are all literary working on the same team or project.
A client side line manager probably feels that since they are paying us for the job – it is totally upon us to deal with the problems we are facing in operations.This is a disastrous attitude as we are all finally running their own operations.Showing empathy to our problems instead of “your management problem” attitude will go a long way in building a strong unified and highly productive team.
